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HourTrove Support

Last updated:

Need help? Check the answers below or write to us — we usually reply within two business days.

Contact support: [email protected]

Frequently asked questions

Is HourTrove free?

HourTrove needs a Premium subscription, monthly or yearly, to add and change records. If you are eligible, Google Play offers a 7-day free trial. Without Premium you can still view, export and back up your records.

Does my data leave my phone?

No. Your records are stored only on your phone. A backup file goes only where you choose to save it.

What if I lose my phone?

Your records are not in your phone's automatic backup. Keep your own backup file and password; without them the records cannot be recovered.

Is the pay figure exact?

No. It is an estimate from the rules you enter. HourTrove is not payroll, tax or legal advice; your employer's payslip is what counts.

Something not working?

Write to [email protected] with your phone model, Android version and what you tapped right before the problem. In the app, Settings > About & Support > Report a Problem starts an email with the versions filled in. Please do not send your backup file or its password.

Moving to a new phone

  1. On the old phone, open Settings > Backup & Restore > Save Backup File, choose a password and save the file somewhere you can reach from the new phone.
  2. On the new phone, install HourTrove, choose Restore from Backup, pick the file and enter the password.
  3. Check the preview, then confirm. Your current records are replaced, not merged.

Records do not move by themselves: there is no account and two phones do not sync. If you keep using both, their records will differ.

Forgot your backup password?

The file cannot be opened without it. We do not keep the password and cannot recover it. Consider storing it in your own password manager.

A restore replaced the wrong records

Open Settings > Backup & Restore > Return to Protected Copy. HourTrove keeps one copy of what was on the phone before the last restore. It stays until your next restore that replaces records, or until you delete a work profile or delete all records.

Subscription

HourTrove Premium is a monthly or yearly subscription billed by Google Play. Prices are shown in your store’s currency before you confirm. If you are eligible, Google Play offers a 7-day free trial; cancel before it ends and you will not be charged.

  • Cancel or change: Open the Google Play app, tap your profile picture, then Payments & subscriptions > Subscriptions, or open play.google.com/store/account/subscriptions. You can also use Settings > Subscription & Billing > Manage Subscription.
  • Refunds are handled by Google Play.
  • New phone or reinstall: Sign in with the same Google account and tap Restore Purchases. A subscription from one store does not carry over to another store.
  • When Premium ends: Your records stay. You can still view, export, share and back them up, delete or archive a profile, and save a Timer that was already running. Adding or changing records needs Premium, and automatic schedule entries and reminders pause.
  • Offline: Premium keeps working for up to 7 days after it was last verified with Google Play.

Your subscription is separate from your work records. It never appears in Payments or Earnings.

Reminders arrive late

Android may delay reminders to save battery. If your phone offers it, allow Exact timing from Settings > Notifications in the app, and exclude HourTrove from battery restrictions. Open the app at least every two weeks so upcoming reminders stay scheduled.

Pay figures

HourTrove’s figures are estimates from the rules you enter. It is not payroll, tax or legal advice. Your employer’s payslip is what counts.

Deleting your data

Settings > Privacy & Data > Delete All Local Records removes your records from this phone. It does not touch backup files you saved elsewhere and does not cancel a subscription.

Terms of Use

HourTrove is provided by ZOOM BILISIM BILGISAYAR REKLAMCILIK ITHALAT IHRACAT SANAYI TICARET LIMITED SIRKETI. By using it you agree to the following.

  • On Android, the Google Play Terms of Service apply to your purchase and download. On iPhone, Apple’s standard Terms of Use (EULA) apply.
  • The subscription renews automatically until you cancel it in your store account.
  • You are responsible for your records and for keeping your own backup. We cannot recover records from a lost phone or a forgotten backup password.
  • HourTrove’s pay and overtime figures are estimates based on what you enter. They are not payroll, tax or legal advice.

These terms are in English and Turkish only.