Honk & Go: Bus Jam Support

Last updated: 2026-11-02

Need help? Check the answers below or write to us — we usually reply within two business days.

Frequently asked questions

Is Honk & Go free?

Yes, the game is free to play. It has ads and optional in-app purchases: Remove Ads, coin packs, a starter pack and bundles with coins and boosters.

When are ads shown?

Rewarded ads play only when you tap a "Watch ad" button, for example to double your coins or get a last-chance parking spot. A full-screen ad may appear between levels, at most once every 5 levels and never before level 6, after a loss or in the first two minutes of play. Remove Ads turns these off.

Do I need an account or internet?

No account is needed and your progress is saved on your phone. Levels play offline; ads and purchases need an internet connection.

I changed phones. Can I keep my progress?

Your progress is saved on the device and included in Android's own device backup when that is turned on. Restore your backup on the new phone before opening the game. Purchases can be restored any time from Settings with the same Google account.

Something not working?

Email [email protected]. To help us help you faster, please include:

your phone model and its Android version (Settings → About phone),
the game’s version (at the bottom of the game’s Settings, opened with ⚙ on the home screen),
the level number and what you did right before the problem; screenshots help.

We usually reply within two business days.

How to play

Tap a vehicle to drive it out of the lot the way its arrow points. If another vehicle is in the way, it bumps into it and stays in the lot.
Vehicles that get out park at the platform. Passengers of the same color then walk over and board until the vehicle is full and leaves.
If the waiting area fills up with passengers who have no vehicle to board, the level is lost. Plan which colors you send out first.
Mystery cars (“?”) show their color once their way is clear; frozen cars thaw after a number of other vehicles leave; garages roll out their next car when the road in front is free.
Stuck? Use a booster: the Drone lifts any vehicle to the VIP spot, Shuffle mixes the colors of the cars in the lot, and Call brings the passengers of a parked vehicle. You can also unlock extra parking spots.

Rewarded ads are optional: a video plays only when you tap a “Watch ad” button, and you get the reward after watching to the end.
A full-screen ad may appear between levels after a win, at most once every 5 levels. It never appears before level 6, after a loss or in your first two minutes of play.
“Ad not ready yet” means no ad is loaded; check your internet connection and try again in a moment.
To change your ad consent, open Settings → Privacy options (shown in regions where it is required).

Purchases and removing ads

Remove Ads is a one-time purchase that turns off the ads between levels for good. Rewarded ads stay available, and optional, so you can still earn their rewards.
Bought something on another phone or after reinstalling? Open Settings → Restore purchases while signed in to the same Google account on Google Play.
Payment problems and refunds are handled by Google Play: see Google Play Help. If a purchase was charged but not received, email us with the Google Play order number (it starts with GPA.).

Sound, music and vibration

Open Settings (⚙ on the home screen) to turn sound effects, music and vibration on or off and to switch the language between English and Türkçe. During a level, the same switches are in the pause menu.

Keeping your progress

Your progress is saved on your phone, not in an account. When you move to a new phone, turn on Android’s device backup and restore it on the new phone before opening the game. Uninstalling the game deletes your progress; purchases can be restored with Restore purchases.

Ideas

Have an idea for a new twist, booster or place? Write to us; the most requested ideas go into the next update.